Privacy policy

Privacy Policy

Last updated: June 12, 2026

IOKASTE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). IOKASTE is the trading name of Hatzianastasiou Georgios Alexandros, a sole proprietorship based in Greece. The business was formerly known as The Workshop, established in 1938. a Greek handmade footwear workshop based in Nea Ionia, Greece. The Workshop has been creating handmade leather shoes since 1938.

IOKASTE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data.

We may collect or process the following categories of personal information:

  • Contact details (name, billing/shipping address, phone number, email address)
  • Payment information (payment method details, transaction data)
  • Account information (login details, preferences)
  • Order and transaction information (purchases, returns, exchanges)
  • Customer communications (support messages, inquiries)
  • Device information (IP address, browser type, device identifiers)
  • Usage data (site interaction, browsing behavior)

How We Collect Personal Information

We collect personal information:

  • Directly from you (orders, account creation, contact)
  • Automatically through cookies and similar technologies
  • From service providers (Shopify, payment processors, shipping providers)
  • From third parties or partners where applicable

How We Use Personal Information

We use your personal information to:

Provide and Improve Services

Process orders, payments, shipping, returns, and manage your account.

Marketing and Advertising

Send promotional messages and show relevant advertising.

Security and Fraud Prevention

Detect and prevent fraud or unauthorized activity.

Customer Support

Respond to inquiries and provide assistance.

Legal Compliance

Comply with legal obligations and enforce policies.

How We Share Personal Information

We may share personal information with:

  • Shopify and service providers (hosting, payments, analytics, shipping)
  • Marketing and advertising partners
  • Business partners when necessary for service delivery
  • Legal authorities when required by law
  • Parties involved in business transfers or restructuring

Relationship with Shopify

The Services are hosted on Shopify, which processes personal data on our behalf to provide and improve our Services.

Your data may also be processed by Shopify for platform improvement and enhanced services.

For more information, you can review Shopify’s Privacy Policy and Shopify Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from minors.

Data Security and Retention

We take reasonable measures to protect your personal data, but no system is completely secure. We retain personal data only as long as necessary for operational, legal, or business purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability
  • Opt out of marketing communications

If you are located in the EU/EEA or UK, you may also have the right to object to processing or withdraw consent.

International Transfers

Your personal data may be transferred outside your country, including outside the EU/EEA, using appropriate legal safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data, you may contact us:

IOKASTE (The Workshop)
Ioanninon 35, Nea Ionia 142 33, Greece
Email: info@theworkshopshoes.com

For legal purposes, the data controller is The Workshop (trading as IOKASTE).